Customer complaints
We don't always get things right, and if you're not satisfied we want to know. Find out how to make a complaint and what we'll do next.
Complaint Management Cell (CCS & CMC)
Please lodge your complain through e-mail address: [email protected] or dedicated mobile no: 01730376196 of CCS & CMCName of the Executives of the Customer Services and Complaint Management Cell (CCS & CMC) (Within office hour from 10:00 Am to 5:00 PM except weekly/government holiday) Call Center No 16201 (24 hours)
How to make a complaint
We’re listening – if you have a complaint, including how we manage any Trust Bank data shared via the Consumer Data Right (also known as Open Banking), please get in touch. We’ll take your complaint seriously and work with you to resolve your dissatisfaction quickly. Our aim is to find a reasonable and fair resolution for you. We’ll acknowledge your complaint within one business day.